Last updated: 1 November 2026
Our commitment
UJJWAL FINANCIAL SERVICES PRIVATE LIMITED follows the Fair Practices Code for NBFCs prescribed by the Reserve Bank of India. We treat every customer with honesty, fairness and respect.
Transparency
- We state the loan amount, interest rate, fees, tenure and EMI clearly in the sanction letter and agreement, in a language you understand.
- We tell you about all charges before you accept a loan.
- We give you a copy of your loan agreement and related documents.
Responsible collection
- We contact you only at reasonable hours and in a courteous manner.
- We never use threats, harassment or abusive language.
- We communicate changes in terms with prior notice.
Privacy
We keep your information confidential, as set out in our Privacy Policy.
Complaints
If you are not satisfied with our service, please use our Grievance Redressal process.